Shipping & Refunds
STANDARD SHIPPING TIME:
US Standard Time Estimates: Approx: 7-14 Days
US Express Shipping Time : Approx: 3-7 Days
International Standard Shipping Time Estimates
Standard Time Estimates: Approx. 7 - 25 Days
Express Shipping Time : Approx: 3-7 Days
Please keep in mind the delivery times listed above are our best estimate.
OTHER SHIPPING INFORMATION:
Tracking numbers may or may not be provided depending on the destination of the order. Tracking numbers will be provided once your order has shipped with a request.
You will be responsible for any brokerage or customs duty fees based on your countries customs laws. In most cases, any orders under $200 in value (depending on country) will not be required to pay any customs duties etc. **It is the customers' responsibility to check with their local customs department for more information on any applicable fees**
Please do not panic if it does not show up immediately, we promise it's on its way to you :)
- Once the item(s) has left our warehouse, Daily Coupon is unable to control delays due to customs, or mail carriers. We ship all of our items ASAP. Delivery time may vary.
- Items can occasionally get held up in customs, which will ultimately delay the overall delivery time. Delays could potentially be up to an additional 15 to 20 days on top of the original estimated delivery date. Unfortunately, these circumstances are beyond Daily Coupon's control.
- For orders that contain multiple items, you may receive each item separately, on different days. Due to warehouse locations and product availability, items may be shipped in separate shipments.
After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
We accept 12 hours’ notice to cancel an order or update any changes such as quantity or Shipping Address information. Any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
To protect the security of both our customers and our store, Daily Coupon may have to verify payment and order details with the customer processing/shipping your order. This process could include a request to confirm your Identity and credit card information. We kindly ask our customers to reply to us as soon as possible to ensure fast and smooth processing.
PAYPAL PENDING PAYMENTS
***If you have paid for your order using a PayPal PENDING Payment, your order will NOT BE SHIPPED until the payment has been CLEARED and CAPTURED***
PayPal Pending Payments take an additional 10 days to clear. If using this payment method, please add 10 days to your delivery time as we WILL NOT under any circumstances ship any orders until payment has been cleared by PayPal.
PayPal Pending Payments that ARE NOT captured will be canceled.
RETURN / REFUND POLICY
You may return an item for any reason within 30 days of the date of purchase. All items must be returned un-open in their original packaging, and all accessories from the original shipment must be included. Rest assured, you will never be charged a restocking fee for returning an item!
Please contact us before returning your item, as we want to ensure you will get the best help in returning your item.
damaged iconDamaged or Defective Items:
If you receive an item that is damaged or defective, please let us know within 30 days so we may provide a full refund, or an exact replacement if the item is currently available.
All damaged or defective items must be returned unless otherwise stated. We will be happy to assist you with the return of any damaged or defective item.
To request a refund, please email your request to firstname.lastname@example.org
In your email the following information MUST be included:
- a receipt or proof of purchase
- an explanation in detail why you require a refund including pictures if the item is defective.
- a phone number where you can be reached if require further information about the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- All orders are being shipped internationally and may be subject to import taxes, customs duties, and/or fees imposed by the destination country. All buyers are responsible for ensuring to comply with laws and regulations of the country of destination. Daily Coupon does not have any responsibility on these additional charges that may apply.
- Items returned that are not collected by buyers on their local post office or delivery refused by the buyer because of import taxes, customs duties, and/or fees imposed by the destination country is subject to restocking fee of $9.99.
- Standard delivery time takes 10-21 business days. Certain countries from South America and Africa may require certain documentation during customs clearance and may take a total of 60 days before it gets delivered.
EXCHANGES (if applicable)
Exchanges are not permitted. Items that are received that are found to be defective or damaged will be replaced free of charge.
To return your product, you should mail your product to No.75 Mody Road, Tsim Sha Tsui East, Hong Kong
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.